Support
We're a small team. Email is the fastest way to reach us, and we publish a real response SLA so you know what to expect.
Contact channels
- support@myskii.com
General product questions, account help, billing issues, can't sign in
SLA · 24 hours on weekdays - legal@myskii.com
Terms of Service questions, DMCA takedowns, subpoenas
SLA · 48 hours on weekdaysDMCA procedure → - privacy@myskii.com
GDPR / PIPEDA requests, data export, account deletion
SLA · 30 days (regulatory maximum); usually same weekSelf-serve privacy controls → - security@myskii.com
Vulnerability reports, suspected account compromise
SLA · Acknowledged within 24 hours; coordinated disclosure
What to include
You'll get a faster, better answer if your email includes:
- The email address on your MySkii account
- What you were trying to do
- What you saw instead (a screenshot or the URL helps)
- The approximate time it happened, in your timezone
Outages and incidents
Status updates during incidents are posted to status.myskii.com. Subscribe to its updates if you want to be paged proactively.